shipping policy

Last updated: 12/10

We process and ship all orders from our partner warehouses as quickly as possible.

Processing Time:

Orders are processed within 1–3 business days after payment confirmation.

Shipping Times:

EU countries: 5–12 business days

Worldwide: 7–15 business days

Shipping times may vary depending on your location and customs.

Tracking:

Once your order ships, you’ll receive a tracking number via email.

Delayed Orders:

If your package hasn’t arrived after 20 business days, contact us at hello-velulume@hotmail.com and we’ll help resolve it immediately.